Terms and Conditions

Knopman Marks Return Policy

Requests for refunds, excluding any shipping, handling or other additional charges, will be honored within 30 days of order delivery. Prior to returning materials, you must contact our office to receive a return authorization. Materials must be postmarked within 7 days of receiving a return authorization. Returns are subject to a $20 restocking/administrative fee.

A full refund will not be honored unless all of the following conditions have been met:
  • Physical study materials are returned unused, in like-new condition,
  • Online examinations and digital training have not been accessed,
  • Mobile Apps have not been downloaded to a device, and
  • Supplements have not been viewed or downloaded.

A partial refund may be available in limited situations. Please contact our office with any inquires.

License Exam Manual Replacement Policy

Replacement License Exam Manuals (“LEM”) are available at a discount to current students within one year of their initial purchase in the event a LEM is lost, damaged, or out-of-date. Please contact our office for more details.

Live Training Refund Policy

Persons who add “Live Training” to their package, but do not attend class, are not entitled to a refund for the Live Training Add-On.  They may, however, attend any other scheduled class for that Series within 1 year of their enrollment. They may also attend more than one class for that Series within the 1-year period without additional charge.

Private Tutoring Cancellation Policy

Persons who wish to cancel Private Tutoring must cancel at least 24 hours prior to their appointment to avoid a cancellation penalty.  If not cancelled within 24 hours, a charge for 100% of the reserved tutoring time will be applied.